Engage your customers with the Queues app in Microsoft Teams
Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Setanta Solutions Inc. for help designing a Teams strategy that meets your service goals.
What is the Queues app in Microsoft Teams?
The Queues app in Microsoft Teams is designed to help small business owners manage inbound customer calls more efficiently. It allows for the routing of calls to specific team members, ensuring that customers receive the attention they need.
How does the Queues app improve call management?
The Queues app provides valuable insights into customer calls directly within the app. This data can be used to optimize operations and improve overall business performance.
Can I use the Queues app remotely?
Yes, the Queues app allows you to communicate, collaborate, and manage calls from anywhere, thanks to its integration with Microsoft Teams.
Engage your customers with the Queues app in Microsoft Teams
published by Setanta Solutions Inc.
We offer professional IT services to cover every aspect of your business; from Proactive Maintenance to Continuity & Disaster Recovery, Procurement and Training. With Setanta Solutions, you have access to a 1st tier team of highly skilled experts who strive meticulously to ensure that: your technology is truly an asset.
Like our namesake Setanta, from ninth century Irish mythology; we relentlessly protect the interests of every client, consistently providing cutting edge hardware and service. We manage and support all our Client’s IT requirements from the perspective of “performance first” using only products of the highest quality and best practices which provide consistent and predicted outcomes.
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